Santander Bank

Siu, your Market Street Branch manager, is the best banker I have met since I moved to Boston in 1981. She is very professional, not only knowledgeable about your products offering to the customers, but also friendly and affectionate.

I owe Siu a debt of gratitude for all the help she has given me.

I rushed myself to visit her on 11/24/2023, the day after thanksgiving when I was in great panic and stress.

It was because my husband, who used to take care of family financing, was hospitalized, and no matter how hard I tried, even under hour-long phone guidance from Santanders technical support, I still could not get into our on-line banking accounts to pay many bills near the due day. Thank God, Siu saved me!

On February 6, 2023, I went to the ATM machine at Santander Bank, 1513 Bethlehem Pike, Hatfield, PA. Transaction #0402 at 1:23PM to withdraw $280.00 from the Commonwealth of Massachusetts, Mass DTA card #600875****5307****.

I live in Massachusetts. Next thing I received from the machine was a receipt #0402 but no money came out. I tried again and got a transaction declined receipt for insufficient funds, Transaction # 0403. I tried again and got a Balance Inquiry, Transaction #0404 stating Unable to Complete.

I have copies of the receipts and my Mass DTA card. What I did not get from this ATM machine was the $280.00 that I requested. The machine sounded like it was counting the money, but it did not distribute any funds to me through the cash draw. I immediately went into the back to talk to someone about this and was rudely told by some older gentlemen that his computer was showing that the ATM was working perfectly and there was nothing the bank could do about it.

I sat and waited for an officer/manager to be finished with customers but was never given the opportunity to speak with her, as the old rude gentlemen went to her and next thing, I know he told me they could not help me and to file a fraud report with Commonwealth of Massachusetts. Which, I did on February 7, 2023. To date I have not heard from the Fraud Division of Commonwealth of Massachusetts, or from anyone at Santander Bank. The old rude gentlemen told me once they balanced the ATM that evening, my $280.00 would probably show up and they would put it into my Santander account.

Today is February 13th and I have yet to hear from Santander or from Fraud Dept in Massachusetts. I need the $280.00 that I did not receive from your ATM in Hatfield, PA. Hopefully someone did not come through that drive thru after I went into the bank and stole it, if it, in fact finally came through the draw.

I am very upset about all this, and my next letter will be addressed to the Commissioner of Banks for Pennsylvania and the Attorney General's Office in PA. I look forward to hearing from you within the next 24-28 hours with a resolution to this matter, or the letters will be sent out accordingly to the above- listed entities.

My mother who is 73 years old was told by the auto company as long as she laid the payment after her husband passed away the car will be hers The title is listed HAROLD FERGUSON TOD GENEVA Ferguson. My mother is on Social Security, She has paid over 12.000 with the total cost 15.000, coming from her monthly pension of her husband and the rest her own.

Theres not behind on payments and when the guy came to pick it up he said that was the case so they lied to my 73 year old mother and took the only thing left that her husband left to her.

This is not right, taking advantage of a 73 year old elderly widow is very much frowned upon. I have contacted the Attorney General because no one there wants to talk after they took my.mothers car from her.