Santander Bank
Reviews and Complaints
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Verified Reviewer | Los Alamos, New MexicoSantander balance
Preferred solution: documentation that we have a zero balance and closed account with Santander
Service very poor
Preferred solution: Let the company propose a solution
User's recommendation: Not good
Want to open a new account
My account blocked
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount locked & cost of phone calls from abroad
Having advised the bank as per their request that we inform them of foreign travel, I found it necessary to contact the bank from abroad, in between advising them as to my location(Russia) it eventually cost me 180 pounds to have to continually keep topping up my mobile phone to get a transaction matter cleared up, kept getting cut off, no one phoned me back, they did pay me 50 pounds as a gesture, but it has still cost me 130 pounds overall for a transaction that I should have been able to complete in one call. One of the major problems is the amount of time you have to sit there and listen to recorded messages, and then the \agents put you on a long wait, one of them even stated I am not qualified or trained to deal with this matter.
- Discuss that at phone call
- Total disrespect of long term customer and how a divide
- Waiting time
Preferred solution: Full refund
User's recommendation: Dedicated lines for customers phoning from overseas, they must call you back in difficult circumstances.
Santander Poor Company Policies
Preferred solution: Let the company propose a solution
User's recommendation: Refinance with a different company
Mortgage, case ref, 7739- 00****6257
Update my contact info
Resolved: Called at my local santander branch to get some plastic money bags to fill with copper and silver, the lady from santander told me if i go to the St Helens branch that they have a coin counting machin
Company fixed the issue and I have been provided with apology.
none
still waiting
Cannot believe they cant answer a simple question.
still waiting for the return phone call.
- No pros
- Not being able to answer customer queries about their services
Preferred solution: The information I asked for.
User's recommendation: Bank with a smaller company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo pay bill and change date of payment
Preferred solution: Nothing problem solved
Is my account still active
Preferred solution: Let the company propose a solution
Fixed term bonds
User's recommendation: do not take up this uncompetative offer
I haven't received my new Debit Master card
Preferred solution: I need to talk to customer service about my Depit Credit card. I was suppose to get it in the mail today, so I can have it for November 1st
Please don’t pay 199.31 that it scam I’m don’t no that people
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Texarkana, TexasCar payment
Preferred solution: Just get my car payment resolved
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