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I need a copy of a check from Bill pay. This was my third phone call asking for a copy of the check.

They transfer me four times to get a copy. Spoke two supervisor. They only could mail or fax a copy. I told him this is 2017 who has fax machines.

The supervisor told me that he would fax it to my local branch and I can get it in the morning. I went to the local branch and they did not have the fax. I wasted an hour and 20 minutes to try to get a copy of a check.

Is this normal to be transferred four times wasted all this time and not get what you needed. Then going to the local branch and waste more time.

Product or Service Mentioned: Santander Bank Manager.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Mar 09, 2017.
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